Fifth National Mental Health and Suicide Prevention Plan 2020 Consumer Survey

Closed 11 May 2020

Opened 16 Mar 2020


Thank you for taking the time to complete this survey.
The National Mental Health Commission (NMHC) is seeking feedback from consumers and carers on their experiences of mental health services in Australia in the past 12 months.
Our annual consumer and carer survey helps to inform reporting on the progress of mental health and suicide prevention reform in Australia, specifically the Fifth National Mental Health and Suicide Prevention Plan.
 Your insights are critical in driving sustainable reform of the mental health system and delivering care that suits the needs of Australians. 
Who can participate?

The NMHC welcomes responses from consumers who have used mental health services in the past 12 months.

If you are a consumer of mental health services and also care for someone who is experiencing a mental illness, there is a carer survey you can complete from the perspective of a carer.

A printable version of the survey is available if required. Please contact

What is involved?
This survey should take between 10 to 30 minutes to complete, depending on how much information you’d like to provide. You do not need to give your name to complete the survey, and your answers will be kept confidential and anonymous.
You can save your responses and return to the survey at any time up until the closing date, using the save and return link provided.  You will need to provide your email address if you choose to save and return. If you do not wish to provide your email address, you will not be able to save and return to your answers, and you will need to start the survey again.
What will your responses contribute to?
We appreciate your time and honesty. Your answers are valuable to the NMHC and will help us to monitor and report on efforts to improve mental health and suicide prevention in Australia. The NMHC will use responses to this survey to inform our reports to government and the community on the performance of the mental health sector.
The NMHC takes your privacy seriously. All responses will be treated as confidential, and, except where required by law, no personally identifying information from your response will be released or used for a purpose other than as set out above.
The Commission stores all personal information securely and restricts access to those employees who need access in order to perform their duties or to assist individuals.
For further information on privacy, please see the NMHC's privacy policy.
Further information
You can read more about the Fifth National Mental Health and Suicide Prevention Plan here.

Help and Support
Talking about your experiences of mental health can be challenging. If any questions cause distress, please stop and we encourage you to reach out for support. Help is always available at:


  • Consumers
  • Carers, families, support people


  • engage and participate
  • Reporting
  • Monitoring